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Anonymous I have been trying to get a refund of $478 since August 11 I am completely exhausted and furious at your company and your customer service. I was told on August 11 to refuse the items that I canceled upon delivery and that as soon as they were accounted for in the warehouse I would be given my refund.
I did that when the delivery was made August 19 I called back and was told as soon as the items were accounted for in the warehouse I would be getting my refund within 5 to 10 days. That never happened. I called back and waited a total of an hour and a half and talk to three different people I was told that the delivery company was directly called while I was on hold, the items were accounted for in the warehouse and I would be getting a refund within 5 to 10 business days from that date. That never happened either So I called back and spend another hour and a half on the phone And was told that my refund was finally processed on August 28 And I would be getting it the week of September 1 I never got it. I called back yesterday and spent another hour and a half on the phone and was told that the refund was submitted. By the way, the person I talked to yesterday had no record of any of these transactions or phone conversations that occurred between August 11 and September 1. I spoke with someone named Tiffany who said that the refund was confirmed and she put it through herself The reference number is 29.
As of today the refund still has not posted. I spoke with my bank and they said as soon as a refund is submitted it would appear right away Tiffany assured me that this was a done deal yesterday a charge that went through today that I approved and assumed would be fine because the refund was supposed to be in the account yesterday, made my account go negative I am being charged $35 from my bank. I would like IKEA to to compensate me for this I was assured yesterday and many other times that my refund had been processed. I have been waiting over a month for a simple refund for furniture i never even touched. I would also like to be compensated for the four hours that I spent on the phone I think one hour is fair for all of this and I think that is very generous but I think I should be compensated for the other three att the hourly rate that I normally make which is $70 an hour.
If I do not get my refund by today and I am not compensated somehow for the hours I've spent on the phone, the frustration, and the $35 overdraft fee I will file a report with the Better Business Bureau and file a small claims court case for the $478 plus damages. I have spent over $2000 at IKEA in the last month alone I am extremely upset, and disillusioned, and angry at a company that is huge and really should have better customer service I can't believe how poor your customer service is.